DELIVERY TERMS

At Gentry Truck & Tractor, we are committed to ensuring safe, efficient, and reliable delivery of all heavy equipment. Our goal is to make the transportation process smooth and well-organized, so your machinery arrives ready for operation.

All deliveries are arranged in coordination with the client to ensure clarity, accuracy, and proper scheduling.

Delivery Coverage

At Gentry Truck & Tractor, we manage and carry out deliveries directly, maintaining full control over the transportation and handling process from start to finish.

We provide:

  • Nationwide delivery – direct transport to your job site, farm, or designated location anywhere within the country.
  • International delivery solutions – organized and executed transport to international destinations in compliance with applicable regulations.

Unlike companies that outsource logistics, our deliveries are coordinated and handled by our own team. This allows us to ensure higher standards of safety, reliability, and punctuality, while maintaining direct oversight throughout the entire process.

Delivery availability may vary depending on equipment type, size, weight, and destination. However, every shipment is carefully planned and executed to ensure secure and efficient transport.


 

How We Deliver

Fast Delivery

We strive to process and ship orders as quickly as possible. We make every effort to ensure your equipment is delivered within the agreed timeframe.

Delivery Costs

Delivery costs are calculated based on the destination and the size of the equipment ordered. We will discuss this with you before processing the order to provide a clear estimate of the costs.

Nationwide Delivery

Our delivery services cover the entire country. No matter your location, we will find the best solution for delivering your equipment.

Product Condition Check

Before shipping the equipment, we carefully inspect it to ensure it is in perfect condition. If you encounter any issues upon delivery, please contact us immediately.

RETURN POLICY

General Information

At Gentry Truck & Tractor, we strive to ensure full satisfaction with every piece of equipment we provide. Our return policy is designed to be fair, transparent, and straightforward, giving you confidence when making your purchase.

All requests for returns must be submitted promptly and include necessary documentation regarding the equipment condition and original purchase details.

  • Equipment must be in the same condition as delivered.
  • Returns must be requested within 30 days from the date of delivery.

Eligibility for Returns

  • Equipment that has been modified, damaged, or used beyond normal inspection purposes may not be eligible for return.
  • Custom or specially ordered equipment may be subject to additional conditions.

Return Process

  • Notification: Contact our team immediately upon identifying an issue or requesting a return.
  • Inspection: Our specialists will review the equipment and verify eligibility.
  • Approval: Once approved, we will provide instructions for return transport.
  • Transport: Returns are organized and carried out by our team whenever possible, ensuring safe and secure handling.

Refunds & Credits

  • Refunds or account credits will be issued after inspection and confirmation that the equipment meets return criteria.
  • The amount refunded may be adjusted if there is any damage beyond normal inspection or handling.
  • Refunds are processed through the original payment method unless otherwise agreed.

At Gentry Truck & Tractor, our priority is your confidence and satisfaction. We handle returns professionally and efficiently, offering support and guidance throughout the process, so you can focus on your operations with peace of mind.

Since our founding, Gentry Truck & Tractor has been dedicated to powering the industries that build our community. As a premier heavy equipment dealership, we provide high-performance machinery, expert maintenance, and reliable parts to keep your fleet moving. Our mission is simple: providing the iron you need with the integrity you deserve.
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